Service Terms and Conditions
These service terms and conditions set out the basis on which services are provided. By making a booking, confirming an order, or allowing work to proceed, the client agrees to be bound by these terms. They are intended to create a clear understanding of how the service booking process works, what is included in the service agreement, how payments are handled, and what responsibilities each party has throughout the duration of the work.
The terms below apply to all service requests unless a separate written agreement states otherwise. In these UK service terms, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer or client receiving the service. If any part of these conditions is found to be unenforceable, the remaining provisions will continue to apply in full.
Booking process begins when a request for a service is submitted and accepted. A booking may be made by telephone, email, online form, or another approved method. However, a request does not become a confirmed booking until we have acknowledged availability and, where relevant, received a deposit or written acceptance. We may ask for details about the property, access, parking, waste type, service scope, or any special requirements before confirming the appointment.
All service estimates are based on the information provided at the time of enquiry. If the actual work differs from the description given, the price, timing, or method of delivery may need to be revised. We may refuse or suspend a booking if the information supplied is incomplete, misleading, or unsuitable for the safe performance of the service. Any estimate issued before inspection is an indication only unless explicitly stated as fixed.
It is your responsibility to ensure that the location is accessible and ready for the service on the agreed date and time. This includes providing accurate address details, arranging permission where necessary, and ensuring that any relevant person is present if required. If access is not available, or if the premises are not prepared in a way that allows the service to be carried out safely, the booking may be treated as a late cancellation or wasted visit.
We may reschedule a service if conditions are unsafe, equipment is unavailable, weather prevents completion, or events beyond our reasonable control make attendance impractical. In such cases, we will try to offer an alternative date. Service conditions may also vary if the customer requests changes after confirmation, as additional work, time, or materials may affect the agreed arrangement.
Payment terms are designed to be transparent and straightforward. Unless otherwise agreed, payment is due in full upon completion of the service or, for certain bookings, in advance or by deposit. We may require part payment before work begins where the job involves special materials, significant labour, scheduled waste handling, or reserved time that cannot easily be reallocated.
Accepted payment methods may include bank transfer, card payment, or other methods stated in the booking confirmation. Payment must be made without deduction, set-off, or withholding unless required by law. If payment is not received on time, we reserve the right to pause further work, withhold completion documents, or cancel future appointments until the outstanding balance is settled.
Any quoted price is exclusive of additional charges unless stated otherwise. Such charges may include extra labour, waiting time, parking restrictions, emergency attendance, out-of-hours work, replacement materials, disposal fees, or costs arising from incorrect information. Where we charge VAT or another applicable tax, this will be shown separately when required. UK service agreement pricing is always subject to these terms unless a fixed price is expressly confirmed in writing.
Cancellation rules apply to both parties. If you wish to cancel or amend a booking, you should give reasonable notice. Where cancellation occurs after the booking has been scheduled and resources have been allocated, we may charge a cancellation fee to recover administration, travel, preparation, or labour costs already incurred. The amount of any fee will depend on the timing of the cancellation and the nature of the work reserved.
If you cancel at short notice or fail to provide access at the agreed time, the service may be classed as a missed appointment. In that event, we may charge the full or partial agreed amount where the loss cannot reasonably be avoided. Deposits paid in connection with a booking may be retained to the extent needed to cover costs already incurred, unless the law requires otherwise.
We may also cancel or postpone a service if we become unable to perform it due to operational, safety, legal, or practical reasons. If we do so, we will aim to give notice as soon as reasonably possible and offer an alternative date where appropriate. If a deposit was taken for a cancelled service and no suitable replacement can be arranged, a refund or partial refund may be provided in accordance with these terms and applicable law.
Liability is limited to the extent permitted by law. We will use reasonable skill and care when providing services, but we do not guarantee outcomes beyond what is expressly stated in the booking confirmation or service specification. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Subject to the above, we will not be responsible for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or any other indirect damage arising from the service. Our total liability for any claim connected with a booking will normally be limited to the amount paid, or payable, for the specific service giving rise to the claim, except where the law provides otherwise.
You are responsible for providing accurate information, suitable access, and a safe environment in which work can be completed. We will not be liable for damage or delay caused by hidden defects, pre-existing issues, third-party interference, inadequate instructions, or failure to follow our reasonable directions. Service liability also does not extend to items, structures, or materials that were already fragile, defective, or unsuitable before we arrived.
Waste regulations are an important part of this service. Where our work involves removal, handling, transfer, or disposal of waste, both parties must comply with applicable UK waste laws and any relevant environmental requirements. Waste must be described accurately at the time of booking so that it can be handled safely, lawfully, and in the correct manner. Incorrect classification may result in additional charges, refusal of collection, or cancellation of the service.
You must not place prohibited, hazardous, clinical, or restricted materials among general waste unless we have agreed in writing and are properly equipped and authorised to handle them. Items containing chemicals, asbestos, oils, batteries, pressurised containers, electrical hazards, sharp objects, or other controlled materials may require specialist treatment. If undisclosed prohibited waste is found, we may suspend the job and charge for any additional time, protective equipment, transport, or disposal costs.
Any waste removed during the service becomes subject to the applicable transfer, segregation, and disposal process once collected. We may issue documents, records, or receipts where required by law or operational procedure. Customers should keep copies of any relevant paperwork if needed for their own compliance records. Waste handling terms do not permit illegal dumping, unsafe storage, or any breach of environmental regulation by either party.
Customers must ensure that they own the items or property affected by the service, or that they have the legal authority to instruct the work. If third-party consent is required, you are responsible for obtaining it before the booking date. You also agree not to ask us to carry out any task that would be unlawful, unsafe, or outside the scope of our competence, qualifications, or insurance cover.
We may take photographs or notes before, during, or after the service for operational, quality, or record-keeping purposes, but only in a manner consistent with our legitimate business needs and applicable law. Any personal data supplied during booking will be handled in accordance with our privacy practices and used only for lawful business purposes connected with the provision of the service.
Nothing in these terms creates a partnership, joint venture, or employment relationship between the customer and the service provider. If any delay or failure to perform arises from events outside our reasonable control, including severe weather, transport disruption, equipment failure, illness, supply interruption, or legal restrictions, we will not be in breach for the period affected. Service booking terms may be updated from time to time, but the version in force at the moment of confirmed booking will apply to that booking unless both parties agree otherwise.
Governing law and jurisdiction shall be those of England and Wales, unless mandatory rules require another part of the United Kingdom to apply. Any dispute arising from or connected with these terms, the booking process, the payment arrangements, the cancellation policy, the liability provisions, or the waste regulations will be handled under the applicable law and before the competent courts. The parties agree that these terms are drafted to be clear, fair, and consistent with relevant UK legal requirements.
If a court or authority decides that one clause is invalid or unenforceable, that clause will be treated as removed to the minimum extent necessary, and the rest of the agreement will continue to operate. No waiver of any right or remedy will be effective unless it is made in writing, and any delay in enforcing a right will not prevent that right from being exercised later. Terms and conditions for services should be read as a whole, not in isolation.
By confirming a booking, the customer acknowledges that they have read, understood, and accepted these conditions. These terms are intended to support a fair and professional service relationship by setting out the essential rules in advance. They should be interpreted in a practical way, with each clause read in the context of the full agreement and the overall purpose of providing lawful, reliable, and well-managed services.
